ABOUT US:
At Ionic IT, we are more than just an IT company. We are a team of dedicated professionals who are driven by our core values of Perseverance, Individuality, Caring, Continual Improvement, and Respectability. Our mission is to Create Positive Outcomes Through Transformative IT Experiences. We believe that technology can be a powerful tool for making a difference in the world, and we’re looking for individuals who share our passion and values to join our team.
Due to continuing growth, we are expanding our technical support team and have several roles open including Line 1, 2, and 3 IT Support Engineers.
POSITION OVERVIEW:
We are seeking IT Support Engineers to join our team and play a crucial role in delivering exceptional IT support and services to our clients. As an IT Support Engineer at Ionic IT, you will be at the forefront of ensuring our clients have a seamless and transformative IT experience. You will work closely with our clients, demonstrating our values in every interaction and providing technical expertise and support to meet their unique needs.
KEY RESPONSIBILITIES:
- Perseverance: Show resilience and determination in resolving IT issues, never giving up until the problem is solved.
- Individuality: Understand each client’s unique needs and preferences and provide personalized solutions.
- Caring: Provide empathetic and attentive support, ensuring clients feel valued and supported.
- Continual Improvement: Stay up to date with the latest IT trends and technologies to continually enhance service delivery.
- Respectability: Ensuring a professional approach to how we operate at every level
JOB DUTIES:
- Provide technical support to clients via phone, email, or in person.
- Diagnose and resolve IT issues, including hardware, software, and network problems.
- Collaborate with clients to understand their IT needs and provide tailored solutions.
- Install, configure, and maintain software and hardware components.
- Perform regular system maintenance, updates, and security checks.
- Educate clients on best practices for IT security and usage.
- Document support activities, issues, and resolutions in a detailed and organized manner.
- Continuously seek opportunities for process improvement and share feedback with the team.
- Stay current with industry developments and certifications to enhance expertise.
QUALIFICATIONS:
- Proven experience in IT support or a related role.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- A passion for technology and a commitment to constant improvement.
- A strong commitment to our core values of Perseverance, Individuality, Caring, Continual Improvement, and Respectability.
- A bachelor’s degree in a related field or equivalent work experience.
- Vendor qualifications with Microsoft, Dell & Fortinet.
- Experience in using or working with Microsoft, Acronis Cyber Protect, Fortinet, ConnectWise, NinjaOne, Halo PSA, and IT Glue.
PERKS & BENEFITS:
- 30-days annual leave – Never Work Your Birthday in Ionic
- Company Pension scheme from day one
- Comprehensive Healthcare & Wellbeing Cover from day one
- Technical and soft skills training and development are all part of our continual improvement value.
REMUNERATION:
- Attractive level of remuneration depending on expertise and experience
WHY JOIN IONIC IT:
At Ionic IT, we provide a supportive and collaborative work environment that values individuality and innovation. You will have the opportunity to make a meaningful impact on the lives of our clients by providing transformative IT experiences. We encourage and support continuous learning and professional development, helping you grow in your career while contributing to our mission. If you are passionate about technology, share our core values, and are committed to delivering exceptional IT support, we invite you to apply for this position and be part of the Ionic IT family.
Join us in our journey to create positive outcomes through transformative IT experiences. Apply today and be a part of something truly remarkable.
Ionic IT is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.