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Client Area

We are in IT together

Find the fastest way to access our support services.
Log in using your unique client reference and help will be with you in a matter of minutes.

Phone Support

028 7964 5865

Mon-Fri, 8.30am – 5.30pm

Email Support

support@ionic-it.com

Customer Portal

Open Portal

Remote Support

Click to Connect

Current Network Status

Microsoft Office 365
Hosted Exchange
OneDrive
SharePoint
Ionic E-Mail Threat Protection
Ionic Protect Cloud Backup & DR
Ionic Cloud Voice

Troubleshooting your IT issue

If you have an immediate issue, please get in contact in one of three ways:

Email: support@ionic-it.com
Phone: 028 796 45865 (choose option 1)

Agents – click our icon in your system tray

WHAT WE NEED TO KNOW

to help resolve your issue quickly

  • what is the problem?
  • who is affected?
  • what is the business impact?
  • is it consistent or intermittent?
  • when can we access your system?

If you have the answers to some of all of these questions when you contact us, it will speed up the resolution of the problem