3 Ways Technology has Transformed Businesses
It’s not worth thinking about what life would be like without technology. It’s transformed our lives and as time goes on technology plays an increasingly bigger part in our day-to-day.
When it comes to running a business we have identified 3 key ways it’s transformed things.
1. Remote Working
How do you think businesses would have coped if the pandemic had arrived in 1990 instead of 2020?
Technology has enabled millions of businesses to keep running at a time when it’s been impossible for much of the world to physically meet.
Tools like Microsoft Teams have made it easy for colleagues to collaborate and work together. With real-time messaging and countless options for video calls, people can work well as a team regardless of where they’re based.
Cloud computing has made it easy to access the software and data everyone needs to do their jobs, often from whatever device they can get their hands on.
2. Instant Customer Service
As new methods of communication have emerged, businesses have been able to significantly increase the quality of the customer service they offer.
Instead of relying on face-to-face meetings or telephone calls to answer customer questions, businesses can now help through immediate online channels like live chat.
This is convenient for many customers, as they can talk at the exact moment they need help. It allows them to get immediate answers to their questions without needing to navigate phone menus or book an appointment.
3. An Advertising Revolution
Google and Facebook have completely changed the face of advertising.
By giving businesses the ability to deliver highly targeted ads, Google and Facebook give businesses the tools they need to deliver the right message, to the right person, at the right time.
Far from being confined to global brands with huge marketing budgets, this technology has given businesses of all sizes access to the same advertising venues and tools that bigger businesses use.
Ionic Can Help
At Ionic, we care about your success and identify the ways that IT can actively support your growth.
If you’re interested in setting up remote working in your business or if you want to learn more about how IT can enhance your business, get in touch below.