Managed IT Services
From daily support to full-stack IT solutions, we deliver proactive service that keeps your business running and your team productive.
Turning IT Into a Strategic Advantage
An IT Partner That Feels In-House
We’re more than a service desk – we’re part of your team.
Whether we’re managing everything or supporting your in-house team, we focus on one thing: keeping your business moving.
With proven processes, rapid response, and a personal touch, Ionic becomes an extension of your business.
Continual Progress, Powered by Partnership
Support that scales with you.
We don’t just keep things running – we help you grow.
As your needs shift, our support evolves.
Our proactive monitoring, helpdesk, and strategic input work in sync to support your operations now and into the future.
Your Business Isn’t Standard. Neither Is Our Support.
We’ll build a support model around your business. From one-off consultancy to embedded support teams, we flex to fit how you work.
Essentials
Unlimited remote support for businesses with up to 20 users
Starting from
£20.00
Per month
Starting from
£192.00
Per year
- – Up to 20 users
- – Unlimited Remote IT Support
- – Server and desktop monitoring
- Essentials features:
- – If there’s ever any issues, we’ll sort it remotely.
- – Use our customer portal to easily log any tickets.
- – Peace of mind that your data is back-up and monitored.
- – We’ll deploy patching and software updates to make sure you are protected and up to date.
Premium
Unlimited remote and onsite support for businesses with up to 50 users
- – Up to 50 users
- – Unlimited remote & on-site support
- – On and off boarding users
- Everything in Essentials, and:
- – If you need us on-site, we’ll be there!
- – Our proactive quarterly reviews will make sure you’re ahead with the latest technology advances to keep your business moving and thriving.
- – Extra endpoint protection to help ensure your business is secure.
- – Complete Office 365 support including set-up, installation, resolving any issues and vendor management.
Most Popular
Enterprise
Complete 24/7 IT support including weekends, plus your own Virtual IT Director. Suitable for any business size.
- – Complete 24/7 IT support including weekends
- – Virtual IT Director
- – 3 rd party vendor management
- Everything in Premium, and:
- – Focus on running your business with complete confidence by relying on our 24/7 support available
- – Benegit from increased security measures including proactive network and firewall monitoring, making sure your business stays safe.
- – Our virtual IT Director means we can be on hand for any consultations when it comes to IT strategy.
- – We’ll manage all relationships with vendors to ensure subscriptions are up to date, saving you time and effort.
Comparing options
We provide three levels of support to suit your needs.
| Heading section | Essentials | Premium | Enterprise |
| Unlimited Remote Support |  |
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| Unlimited Onsite Support | |
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| Proactive Server Monitoring | |
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| Proactive Desktop Monitoring | |
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| Patching & Software Updates | |
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| Guaranteed Endpoint Protection | |
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| Heading section | Essentials | Premium | Enterprise |
| Backup Monitoring | |
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| Network & Firewall Monitoring | |
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| Office 365 Management | |
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| Onboarding & offboarding of users | |
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| 3rd Party Vendor Management & Audits | |
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| Dedicated SLA | |
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| Monthly Reporting & Surveys | |
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| 24/7 System & Weekend Support | |
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| Virtual I.T Director | |
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| Customer Support Portal | |
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| Account Management & Quarterly Review | |
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Bolt Ons
- Out-of-hours support (weekends, public holidays and round the clock)
- Managed cyber security services from our specialist division Air Sec
- Bespoke SLAs for enhanced response & resolution times
- Support for specific 3rd party technology & telecoms solutions
- On-site secondment to cover absences for technical staff
- Procurement of IT equipment
- Bespoke support processes to align with your requirements
Flexible options
Bespoke IT Support
A tailored package of support that addresses a specific need. It can be anything IT-related, but popular options are out-of-hours support, defined response times or cover for employee absence.