TES GROUP

The Challenge

TES experienced rapid growth, leading to increased demands on their IT capacity impacting performance – they were physically running out of space on their servers. We conducted an extensive audit of their existing IT environment and took a strategic approach to identify and understand their immediate and longer-term business needs.

• Security requirements to ensure they were in adherence with industry compliance.
• Operating systems requiring updates to remain supported.
• Ongoing performance issues with network connectivity and Wi-Fi.
• All upgrades had to be carried out in a timely manner to minimise downtime for their end users and to not impact business operations.

Our Solution

Ionic fulfils two primary roles for TES. Firstly as their go-to IT partner, we provide general systems development and strategic assistance to ensure that IT systems are both effective and compliant. Secondly, it provides day-to-day 24/7 IT support.

Since partnering with Ionic, TES has improved its on-premise and cloud storage solutions, and both onsite and offsite backups with a full disaster recovery plan now in place. These updates have been crucial in enhancing resilience and business continuity. Furthermore, the network’s scalability suppports TES for future growth,

We also supported them in achieveing their Cyber Essentials certification. This enables them to benefit from industry best practices in cybersecurity controls and procedures, enhancing their defense against cyber threats.

Their IT roadmap is supported through regular communication and touch points with their leadership team, transforming IT into a proactive business enabler.

The Result

Optimal Network Performance

• Upgraded core network switching to 10GB & throughout increased 2.5X
• Wireless network upgraded to the latest Wi-Fi standards -4X faster

Increased Security

• Enhanced network segregation for improved security.
• Prepared for future growth and protected against modern day threats.

Comprehensive Disaster Recovery Plan

• Deployed a new Dell PowerEdge Hyper-V replication solution.
• Complete disaster recovery solution secured on-premise and via cloud replication/ backups.

File and Data Structuring

• Improved usability and conformity through new file and data structuring ensuring controlled access to company data.

Minimal Disruption 

• All work was completed outside business hours to ensure operations continued as normal.

Fully Managed IT Support and 24/7 System Monitoring

• Ongoing 24/7 IT support with automations for security and performance improvements.
• Upgraded to the latest operating systems.