Eliminated signal issues
Affordable, scalable phone system
Remote working & app‑based calling
Fully managed support package
Genesis’s existing communication system was causing friction: calls dropped or couldn’t connect, staff in the field lacked reliable access, and remote work was constrained.
They needed a communication platform that could handle their growing demands, offer better functionality, be cost‑efficient, and help the business scale smoothly – without downtime or complex hardware overhead.
Installed a high-performance Fortinet Firewall to improve security and control access
Delivered a site-wide Wi-Fi solution with network segmentation for improved speed and coverage
Deployed Unifi switches and access points to ensure fast, reliable connectivity across locations
Rolled out SentinelOne Endpoint Protection across all devices (Mac and PC)
Implemented Microsoft Intune for streamlined device enrolment and access control
Delivered a secure and consistent device deployment process using Entra ID
Fully managed IT support contract with 24/7 monitoring and response
Regular account reviews and roadmap planning with Genesis leadership
Ensured business continuity and reduced downtime through responsive, expert support
Signal issues resolved; calls and operations now smooth and dependable
Used software licensing instead of additional hardware, reducing CAPEX
App‑based and IP calling allow staff to operate remotely or in the field with full capability
Managed by Ionic – less hassle for Genesis internally to upkeep the system
Ionic IT manages and administers the 3CX communication platform as part of Genesis’ Fully Managed IT support package.
Ionic continues to provide support, updates, and adaptability so Genesis can focus on baking great products – not troubleshooting tech issues.
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