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Software Development

PlotBox

PlotBox is a global leader in cloud-based deathcare management solutions, providing software that helps cemeteries, crematories, and funeral homes streamline operations and elevate service delivery.

Users

120+ Staff

Key Outcomes

Proactive & Reactive Managed IT Services
Pro-Active Account Management and IT Strategy execution
Improved Security Posture & ISO27001:2022 certification achieved

Services Provided

The Challenge

PlotBox needed a strategic IT partner to centralise systems, support a global team of 120+ staff, and align with key compliance standards. With operations across multiple time zones, they require a secure, scalable IT environment that could grow with the business. Key challenges included:

  • Supporting 120+ staff across multiple time zones and global locations
  • Aligning with ISO 27001 and Cyber Essentials compliance standards
  • Centralising IT systems for consistency and control
  • Implementing asset lifecycle management processes

Our Solution

Strategic IT Partnership & Managed Services

  • Delivered a 12-month IT roadmap aligned to compliance and growth goals
  • Introduced a global proactive/reactive support contract covering all users and sites
  • Provided helpdesk support with rapid response across time zones
  • Established regular service reviews and performance reporting
  • Implemented proactive monitoring and alerting to keep the IT estate secure and performing at its optimum potential

Modern Infrastructure & Protection

  • Deployed Fortinet next-generation firewall for network security and upgraded network core infrastructure and wireless access points for secure network segmentation
  • Enabled Microsoft Intune and Entra ID for device enrolment and access control
  • Implemented advanced email security and Google Workspace backup
  • Introduced client device lifecycle management
  • Automated patching with 24/7 monitoring and alerting across clients and network equipment

User Protection & 
Ongoing Management

  • Deployed SentinelOne Endpoint Detection & Response (EDR) across Windows and MacOS devices
  • Rolled out Usecure for continuous cyber awareness training and phishing simulation
  • Set up regular security monitoring and executive reporting to maintain ongoing risk reduction and ISO 27001 alignment

Results

Certified Security Compliance

ISO 27001:2022 certification achieved

Reduced Human Risk

46% reduction through continual training and testing

Secure Network & Endpoints

Fortinet NGFW + SentinelOne EDR across all devices

Improved Network Performance

Upgraded infrastructure delivers higher speed, coverage & reliability

Full Asset Visibility 
& Control

Centralised management of all client and network devices

Reliable Data Protection

Google Workspace & storage backup ensures business continuit

Client Quote

“Our experience with Ionic has been great so far. They’ve completely transformed the way we manage our internal IT, bringing structure, reliability, and peace of mind to what was once a constant challenge.

Whether it’s proactively preventing issues or jumping in when something unexpected happens, they consistently go above and beyond. Each of them brings a personal touch and a level of care that makes us feel like more than just a client.

I highly recommend Ionic to any organisation looking for dependable, top-tier managed IT services. They’re not just a vendor; they’re a critical part of our team.”

– Katie Stanley, Senior Project & Process Improvement Manager

Looking Ahead

Over the past year, Ionic IT and PlotBox have built a strategic partnership based on trust, shared goals, and ongoing knowledge sharing.

We will continue to evolve the roadmap, deepen reporting, and refine lifecycle and asset management to support PlotBox’s growth while strengthening cyber resilience.

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Don’t just take our word for it…

I highly recommend Ionic to any organisation looking for dependable, top-tier managed IT services. They’re not just a vendor; they’re a critical part of our team.

Read full story

Katie Stanley
Senior Project & Process Improvement Manager

"Ionic has been key in boosting our IT resilience and business continuity. As our go-to IT partner, we really appreciate how the team at Ionic takes the time to get to know our business and listens to us. They make improvements that turn our IT into a real value driver and get it ready for future growth'”

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Gary McLorn
Head of Marketing and Pre-Sales TES Group

I would recommend Ionic to any business considering their services. The first reason, you know that everything is being covered, you know IT is one thing less you have to worry about, so it means we can get on with core business activities. The second, we know we are getting good expertise and value for money.

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Tony Convery
Sustainability & Business Improvement Director Clarke

"As an SME with no specialised, in-house IT support, we were keen to work with a company that matched our values and standards."

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Michael O’Neill
Managing Director Screen Clinical

"McCauley’s have used the services of Ionic IT for a number of years now, and the support has been second to none."

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Caitriona Gribben
Director McCauley Trailers

"The Glenavon has been in partnership with Ionic for over seven years, and during this time, we have built a strong relationship with the Ionic team and, as a result, a stronger business."

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Brian Morris
Director Glenavon House Hotel

"Ionic has made my role easier by giving me piece of mind that our IT systems and network are performing optimally"

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Gerald Kerlin
Operations Director IMAC Group